Ind Lex Solicitors & Advocates specializes in consumer law, helping clients navigate disputes, enforce rights, and secure justice under India’s robust framework. The Consumer Protection Act, 2019 (CPA) replaced the 1986 Act, introducing modern tools for redressal, enforcement, and accountability amid e-commerce and digital challenges.

The CPA ensure fundamental protections, Safety from hazardous goods/services, Information on product quality, quantity, and risks, Choice at competitive prices, Voice in policy and standards formulation, Redressal for grievances, Education on consumer rights.

Streamlined Complaint Process – Individual may File complaints via a three-tier system based on claim value upto ₹1 crore before District Commission, ₹1 crore to ₹10 crore before State Commission and above ₹10 crore before the National Commission. An individual may file complaint directly before the forum and Commission, but it is advisable that expert assistance may be taken for effective and proper pleadings. Time-bound resolutions apply. Product liability holds manufacturers, sellers, and providers accountable for defects or deficiencies. Unfair practices like misleading ads, coercive sales, and e-commerce tricks are strictly prohibited.

The Central Consumer Protection Authority (CCPA) investigates violations, orders recalls/refunds, imposes penalties, and combats deceptive marketing. It applies equally to online platforms, ensuring digital sellers meet the same standards as traditional ones. CCPA Advisory: E-commerce platforms must self-audit and remove “dark patterns” (manipulative UI designs), with evolving penalties. The Supreme Court Ruling (August 2025): Consumer forum orders now enforceable as civil decrees, closing an 18-year gap. The Commission Leadership Guidelines: Refined qualifications and appointments for district/state heads. Ind Lex Solicitors & Advocates guides you through claims, CCPA compliance, and appeals.